My apologies for any hosting service interruption.
I host a number of sites on a server that is owned and supported in a datacenter run by Fatnetwork.net.
Yesterday, their site was down all day, so I couldn’t even open a ticket and follow up on the issue.
I received an email last night letting me know, that one of their core routers has failed and is causing connectivity issues on the network.
Since my billing system is on the same server, I couldn’t access my email list to send you all an email note about it.
Again, my apologies and I will follow up today on this issue.
Thanks.
Lesson learned:
I have to move my billing system to a different server than all other sites hosted on it.
Popularity: 10% [?]
8 Responses
Joey
February 4th, 2008 at 5:00 am
1hi… when ur hosting will ok…. i hope u can solve this problem as soon as possible… please…
Sara
February 4th, 2008 at 7:57 am
2Hi,
Just wondering how you went with getting your site back up, I am hosted with them too, been down 4 days now – dont have backups for my 12 sites… my own stupid fault I spose.
Sherif
February 4th, 2008 at 9:38 am
3I am following up and here is the latest of what I received:
We understand your frustration and appreciate your patience in this matter.
Currently we have some network issues at our data center which are being worked on by our Network Administrator. The problem will be resolved in next few hours.
We have restored services of most of the servers.
Rest of the servers will be up in next few hours. We will keep you updated on the status of this.
Sherif
February 4th, 2008 at 1:50 pm
4Sara
My hosting site is still down, since Saturday morning when I noticed.
I host my blog with a different provider that I plan to move all my other sited to.
Sherif
February 4th, 2008 at 1:51 pm
5Here is the latest email I received from them:
Dear Client,
We are very sorry for late response and apologize for the inconveniences caused to you. Problem is due to router failure, not only your server but all our servers are down and we are working 24/7 to get everything backup ASAP.
I am really sorry, but at this time we are unable to provide any time frame, but everything should be up ASAP.
alex
February 4th, 2008 at 9:09 pm
6hey Sherif
I want to create a new web hosting account, but your mail is down and Tdothost is down
seems like a reliability issue.
its understandable that when you rely on other people, some things are beyond your control.
I suggest if you see this as long term business, you should take things into your own hand maybe a dedicated server?
fatiah
February 4th, 2008 at 9:41 pm
7My site is still down. When can I expected to see the problem solved?
Sherif
February 5th, 2008 at 12:00 am
8Hi Alex
I agree, and I already signed up for a VPS server that I want to dedicate to blog and blog related sites mainly. Even if I have my own server, I will need to have it serviced at a datacenter, where they keep an eye on it 24/7.
The issue comes when there is some network problems that are out of my control. I just have to choose a good quality data center for a long term relation.
Hi Fatiah and all
Your sites should be up now and also my email.
Again, my apologies for this inconvenience to all.
I will post soon my lessons learnd about it.
RSS feed for comments on this post
Have your say, your comments are very welcome.
I appreciate you taking the time to comment, please consider the following when commenting:
- Use your real name or a pseudonym you frequently use.
- Be relevant and contributive to the post.
- If you want to ad a link, pick a relevant link to the post.
Please note: I reserve the right to edit, censor, and/or delete any comment.
Welcome ...
My name is Sherif Elsisi and on this blog I share my knowledge, discovery and experience with hosting issues, Webmaster tools, security and usability.
About Me | Free blog setup | Value added Web Hosting
Categories
Links
Sponsors
Archives
Calendar
Select eBooks
Most Popular Posts
Latest Posts
Your Testimonials
News Headlines
Article Headlines
Web Hosting
Wordpress
Most Commented
Tdot – Blog hosted by TdotHost | BloggingPro theme by: Design Disease | Hosting and Blogging Guide is powered by WordPress